About Us
Yum!
Formerly known as PepsiCo Restaurants, Yum! Restaurants was formed on October 7th 1997. Yum! Global Restaurants declared their independence from PepsiCo and made a commitment to be the highest performing Restaurant Company in the world.
Today we are the largest restaurant company in the world with over 33,000 stores in 90 countries and still growing.
Our Leaders and Commitment to Customer Satisfaction
Yum! recognises our Restaurant General Managers as our number one leaders. While our executive team set strategies and allocate resources, it is the Restaurant General Managers who build the teams in our Restaurants that satisfy our customers.
In Australia, Yum! Restaurants employs over 10,700 people who help ensure our Restaurants operate effectively and our customers get the service and product they deserve.
Yum! Restaurants International operate on the following principles:
- Customer Satisfaction
- Belief in People
- Recognition
- Coaching and Support
- Accountability
- Excellence
- Positive Energy
- Team Work
Yum! Restaurants Australia's goal is to be leading CHAMPS market in the Yum! world. CHAMPS is the program all our staff work by, a way in which they can see how they are performing in their job. We recognise those who are doing a great job, providing customer satisfaction and performing to company expectations, by the following CHAMPS categories:
- Cleanliness
- Hospitality
- Accuracy
- Maintenance
- Product
- Speed of Service